Our experience and research tells us that SMS open rates are 98%, with 97% of Americans texting at least once per day. Why not tap into this for business????
Tell me, do you all have any employees who are communicating with customers via personal smart devices? Perhaps on the sales side? Collections? If you don’t think you do…chances are at some point, someone will communicate via a personal device.
A text messaging system (like Textmaxx Pro) allows your organization to control all text communication in a centralized location where you are able to search the data and retain consent for the communication to occur.
Why is this important, well, for Managers, this helps you with supervisory responsibilities…you can set up and maintain permissions for users, you can search historical data, if multiple employees touch a single client, you can see who communicated and when…this is all tracked and available at your fingertips.
In fact, we encourage you to adopt our company’s policy which is once you implement this product as your centralized communication tool, you require all employees to use it with customers and you add language to your employee manual to that same effect.
Before signing up with a text messaging system – even ours – we strongly encourage you to read our White Paper on text message guidance. Our research while developing this product was extensive and we want to share with you the ins and outs of text message marketing before you being to use it.